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Back Ordered & Pre-Ordered Products
Backorders vs. Extended Backorders, Preorders & Policies

Occasionally, we have items that are backordered or new products that you may preorder. Below is information about what these definitions mean.

If something is backordered it is most often because an item was so popular that we sold out of them before we had a chance to get a new shipment in. However, on occasion, a manufacturer of a product can run into delays in filling their orders to us. Because situations as to why an item is back ordered vary, we have broken up back orders into two categories-

Back Ordered

When an item is listed as Back Ordered this means that we will most likely be receiving the item into our warehouse within 2 -10 business days. Often in these cases we have received confirmation that our order from the manufacturer is already on the way and we are simply waiting for it to arrive. Typically, we have a delivery date on these items and can provide you with an accurate estimate of when we can ship your product to you.


Extended Backorder

When something is on Extended Backorder, this means that we are having trouble getting an exact date as to when it will be delivered to us. It could be anywhere from 1 - 8 weeks. Most of the time it is around a week or so, but there have been cases where a manufacturer has shipped something, but it is being held in customs or they are getting so many orders for the product they they are having a difficult time keeping up with the demand.


Pre-Ordered

When an item is listed as Pre-Ordered this means that it is a new item that has just been created and will be released within 2-8 weeks. We will ship it to you as soon as it is available on the market and you will be one of the first consumers to get one. By pre-ordering an item you will ensure that you will have one once the first shipment comes in ahead of any other orders.


What Happens If Something You Order Is Back Ordered?

If your item is backordered we will contact you by email to discuss your options in getting the product that you ordered. Your satisfaction with our products and service is important to us and we do our best to provide you with accurate information about what you have ordered as well as when it will arrive.

If you are ordering something and need it by a certain date, please contact us to make sure that we have it in stock before placing your order.

 

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