Ordering Terms
         What You Can Expect

We do everything we can to ensure that you receive the best in customer service. Please review our ordering terms below.

Our Online Transactions Are SECURE. We use a 3rd party company- Card Services International/LinkPoint, they are one of the most reputable credit card companies on the web. They stake their reputation on providing safe and secure online transaction services, so you can feel safe knowing that we only use the best, most secure methods to process your credit card.

Why Do We Need Your eMail Address?
Your eMail will remain private, we simply need it to send your receipt. We DO NOT send unsolicited eMails or Mail. We WILL NOT sell your eMail or Physical address.

We Ship Discreetly
Your order will be shipped DISCREETLY as H.W., Inc. and your credit card will show Holistic Wisdom, Inc. We know that when ordering certain products that it is what our customers expect. We ship using plain boxes and bubble mailers.

Postal Address Required
We require a deliverable postal address unless specified in your order and approved by our staff as additional charges may apply depending on the carrier you choose.

Correct Phone Number & Address
You must use the phone number associated with your credit card to process your order. We need this so that we can confirm that you are indeed the card holder. Failure to do this may result in us holding or canceling your order. If your order is held because you have not provided us with the correct information that matches what your credit card company has on file, you will not entitled to a refund for a rush order fee. Addresses are copied into our shipping system using the one you provide when placing the order. If a package is returned because it was entered incorrectly by you when you placed your order, then you will be responsible for the cost of reshipping.

Sexual Health Products
When you order a product from us that is sexual in nature, you confirm that:
You are 18 years of age or older. It is legal for you to possess adult material where you live. You are not violating any laws by ordering from us. You will not allow minors to have access to any adult material you purchase. You understand and accept responsibility for your own actions and release Holistic Wisdom, Inc. and our service providers from all liability for your purchase and accessing our web site(s).

Signature Confirmation
Any order over $150.00 or that has a different shipping address than the billing address will require a signature confirmation. Certain products may also be sent signature required. We do this to protect our customers from theft and because the credit card companies require it as proof of delivery. Please provide a shipping address that will allow for this.

If you specifically request to waive signature we require you complete a form releasing us from liability of the delivery of your package as we can not be held responsible for your package once it has been delivered to the location you have specified.

If you put instructions in your order for a signature to be waived, then we will automatically request a release form, regardless of the amount of your order as it is required from your credit card company as proof of your permission to have the package left without signature required.

Combining Two Orders
If you place more than one order online we cannot lower your shipping cost once the orders have already been placed as the funds will have already been withdrawn from your account. If you wish to place an order after you just placed one, we ask that you call to add the second one so that we can manually process the second order and provide a shipping discount if we can combine them.

Shipping Turn Around Time
Our standard turn around time to get a product on it's way to you is less than 48 BUSINESS hours plus mailing time. Our cut off for shipping standard orders the same day it was ordered is 2pm MST. Overnight orders must be in by 1pm MST. Please refer to our business hours for more information.

Orders By Check
Orders made by check via PayPal or by mail will have to wait until the check clears before we can ship the merchandise. This can take as long as 3 - 7 business days depending on your bank.

Back Ordered Items
Occasionally we have items that have to be reordered (backordered). This usually only takes a matter of days to receive a new shipment from the manufacturer. If you need an item by a certain date, you should call or eMail us and make sure we have it in stock to ensure it gets there in time. If you desire these products to be shipped in partial shipments a $5 S&H fee will apply.

Back Ordered Items & Substitutes
If you choose a substitute for a back ordered item, DO NOT place another order, we can simply apply it to the order that you have already placed. If you do place another order you can opt for a refund minus a 15% credit card processing fee or a store credit in the full amount.

Typical Domestic Mailing Times
Rushed Orders: Allow 2-4 business days (plus 1-2 business days for processing).
Standard Orders: Allow 5-15 business days (plus 1-2 business days for processing).

Overnight Shipping
If you would like us to overnight your package we can do so, however you will need to call or eMail us after you place your order to request it. We need to verify that we have the item in stock in addition to an extra shipping charge. Overnight orders can be arranged Monday - Thursday by 1pm MST. Please request this in the Special Order Instructions field in our cart or by phone. We will contact you with additional shipping costs (usually about $25, but may be more). The amount is based on your order, area and carriers available. If we cannot reach you with a shipping quote before our cut off time to ship, we will take your request as permission to charge the additional amount for shipping.

Credit Card Verification
With the amount of credit card fraud today, we are very careful about processing orders to ensure the safety and confidentiality of our customers as well as protecting our own company. In addition to using a completely secure credit card processing shopping cart online and secure processing system through phone orders, we double check information on each individual order. What many people do not realize is that while customers can usually get their money back from false charges, the credit card companies not only make the merchant pay for the charge, but charge fees. Therefore, you can imagine that we as the merchant take credit card fraud very seriously as ultimately we are the financial victims.

Extra Bank Information
We require that when you place your order with us that you use not only the billing address and verification number on the back of your card associated with the account, we also require that you use the phone number associated with the account so that we can verify it with the credit card company. In addition to this, we may require that you provide us with the bank address and phone number that issued the card so that we can contact them directly. We typically only do this for International orders, but on occasion may have to do further research on orders shipping in the United States.

We will gather this information from you and apply it to your order. DO NOT place another order, we can simply apply it to the order that you have already placed. If you do place another order you can opt for a refund minus a 15% credit card processing fee or a store credit in the full amount.

Shipping To A Non-Billing Or Verified Address
If you chose to have an order sent an address that is not on file with your credit card company as the billing address, we may require that you complete a release form that confirms that you are the card holder and give us permission to ship to an alternative address. If you have a non-verified address, we may require further research and documentation such as a photocopy of an ID to ship your order.

US Phone Number Verification
In cases were items have been purchased using a different shipping address than the billing address, we will require that we be able to contact you through the verified phone number on file with your credit card company. We do this to ensure that the merchandise is not being shipped to a thief that is using your credit card.

Coupons
Terms & Conditions For Using Holistic Wisdom Coupons

Site Errors
In the event that a product is listed at an incorrect price or with incorrect information due to an error, Holistic Wisdom, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Holistic Wisdom, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Holistic Wisdom, Inc. shall issue a credit to your credit card account in the amount of the charge.

Right To Refuse Orders
An electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Holistic Wisdom, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

Sales Tax
Holistic Wisdom, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Colorado. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Liberator Products
If you are ordering Liberator™ products see our Liberator Policies.

International Customs Delays, Fees & Other Restrictions
Holistic Wisdom, Inc. is only responsible for the time in which we ship the package, we are not responsible for delays or denials of admittance in to your country caused by your Customs office. For more information on this, please see our shipping policies.

Do We Accept Returns & How Do We Handle Cancellations?
Please read our return policy shown below-

By Placing An Order With Us
You Agree To Our Refund & Return Policy