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Three Strikes & It's Out of Here

Once in a while, even when we think a product will be great, we may begin to have customers tell us that it did not meet their expectations. This is typically when something has gone wrong with the sex toy in production and we are happy to say that it is a rare occurrence as we are pretty good at picking quality products from the get go.

Because we take our customer's feedback very seriously, we will pull a product from our site if it gets three legitimate bad reviews.

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What is a bad sex toy review?

It is when a customer has a legitimate complaint about a product such as- it does not work as advertised, it causes pain or that it breaks easily. We do not consider personal preference issues such as the color or size constituting a strike against the sex toy as that is something that is not inherently bad about the product, it just means it was not the right choice for that customer.

Because we have such strict quality control, that is why you will find that most of the products we sell have very high star ratings as we only keep the products if they are well liked. We would rather have a smaller selection of healthy, well rated products then offer you a huge amount of poorly made products.

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