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Shipping & Handling
Understanding How It Works
Contiguous U.S. Shipping

  • Important - Please let us know if a certain shipping carrier cannot deliver to your address. For example, if you know that USPS will not deliver to your address, please make sure to specify that in the Special Order Instructions section when you check out or you may be liable for reshipment costs.

  • We typically ship orders the same day they are ordered if the order is placed before 11am EST and you provide all of the proper billing information for credit card authorization and verification of information.

  • Shipping times in some cases can take slightly longer if ordered on a weekend, holiday or there is inclement weather delays.

  • Standard, Rush, Premium Rush and Expedited shipping does not guarantee your order will be there on an exact date rather, it is an approximation. If you want it guaranteed, you will have to select Express Two Day or Premium Express Shipping 1 Day shipping. You should also indicate the date that you need it by in the Special Order Instructions and if you need it before 11am.

  • If you require a specific shipping carrier that we are not planning on using to ship your order we will contact you should any additional shipping charges be required.


Discreet Shipping

Absolutely nothing will be on the outside of your package that would indicate what is inside; nor do we put our company name on the return address.

 

Discreet Customer Service
  • Liberator products Fantasy Glide, Sex Machines and Swings, etc. tend to take longer to ship due to weight and other factors, if you need these products sooner, extra charges may apply. For more information, see Special Item Shipping Terms.

  • Shipping costs are not refundable.

Noncontiguous U.S. Shipping

  • Puerto Rico, U.S. Virgin Islands, Hawaii and Alaska may require additional shipping costs and take a slightly longer time to arrive than inside the contiguous United States. If additional shipping costs are required, we will email you with the rates to allow you to choose the method you prefer and provide instructions on how to make your additional shipping payment.

Discreet Tracking of Your Package-

While we do provide receipts immediately when someone places an order, we do not send tracking information unless you request it as many of our customers do not want a surprise email from us at another time due to the nature of the products we sell and because sometimes emails are shared family email accounts. We do this to make your shopping experience with us as discreet as possible. You are welcome to contact us anytime for a tracking number. We typically ship orders out the same day they are placed or the very next business day if it is past our shipping cut off for the day.


International Shipping
  • Once your order has been processed, shipping takes approximately 6-7 business days plus the time it takes to get through customs.
  • International orders are subject to credit card verification and must be telexed. This means that your bank will be contacted. Banks sometimes cause delays, so if you want your order shipped immediately, you can scan or fax a copy of a photo ID showing that you are indeed the card holder so that we can immediately release your order.
  • Uncollected duties and customs fees by carrier will be charged to customer's card if customer does not pay them at time of delivery.

    • We do not accept foreign currency or money orders. All money orders or checks MUST be in US currency. We do not add unnecessary shipping & handling charges to bulk up our prices.

    • All duties and taxes on shipments are the responsibility of the buyer. We expect our customers to know customs regulations in their countries, and Holistic Wisdom, Inc. will not be responsible for shipments detained or seized by customs.

      Restricted Areas & Customs

      Certain laws and community standards across America and throughout the World require that you not access adult material. If it is illegal for you to purchase our products we are not responsible for them getting confiscated by customs. Make sure you check with your countries laws before ordering any type of product orders, including, but not limited to sexually natured photos and videos, from persons residing in certain locations. If you are located in one of these areas, or if you know that the laws or standards of your community restrict the electronic or physical delivery of adult sexual material, then you may not order products from this online site. Uncollected duties and customs fees by carrier will be charged to customer's card.

      International Customs Delays, Fees & Other Restrictions

      Customs may inspect your order, possibly asking you for more details about the goods, or even inspect the goods themselves. Based on its inspection, Customs will make a final assessment of the import duties, VAT and/or excise duties payable. This is the responsibility of the customer as Holistic Wisdom, Inc. does not cover custom fees.

      It is also possible that Customs will establish that the goods may not be imported, and the customer will assume responsibility for this possibility as Holistic Wisdom, Inc. has no control over the decisions of a country's customs fees or denial of admittance into a country.

      Your Customs office may also delay the delivery of your package. Holistic Wisdom, Inc. is only responsible for the time in which we ship the package, we are not responsible for delays caused by your Customs office.


Freight Forwarding of Your Package

Typically most of our international customers simply have their product(s) shipped directly to them. However, our customers are also welcome to use an international freight forwarder or forwarding agent (also known as a non-vessel operating common carrier -NVOCC).

Please keep in mind that should you opt to do this we do require that you provide a copy of your photo ID to ensure that you are the cardholder as we must do everything we can to prevent credit card fraud.


Overnight Shipping & 2 Day Delivery

  • Overnight and 2 Day orders can be arranged Monday - Thursday by 11am EST. Orders placed on holidays, Fridays or weekends will be shipped overnight the following business day that we are open. To see our business hours and closures, see our Contact page.

  • Special exceptions for weekend deliveries-
    If you would like a package to be delivered on a Saturday, we may be able to arrange it (depending on your location and delivery options by shipping carriers). However, there will be an additional charge based on the extra fees that are required by the shipping carrier. Please contact us to let us know if this is desired so that we can make arrangements with you for the additional shipping charges. There are no Sunday delivery options at this time.

  • We will contact you via email if there are additional shipping costs for excluded items such as Liberator products, sex swings, sex machines, the Fantasy Glide, etc. (PLEASE- Check your spam folder within 24 hours of placing your order as we may have attempted to contact you). If we have attempted to contact you for excluded items that require additional shipping and we do not hear back from you within 24 hours, we will either charge your card for the overnight or 2 Day charge and ship it Express or send it Priority mail at our discretion based on what day it is (weekends, holidays, etc. affect delivery times) and use the fastest way to get it to you using the least expensive method.

  • On occasion some of our products have to be shipped from separate warehouses. If you request overnight or two day delivery on an order with multiple items and this is the case your overnight shipping charges may be more expensive. We will contact you via email if there are additional shipping costs. (PLEASE- Check your spam folder within 24 hours of placing your order as we may have attempted to contact you). If we have attempted to contact you for excluded items that require additional shipping and we do not hear back from you within 24 hours, we will either charge your card for the overnight or 2 Day charge and ship it Express or send it Priority mail at our discretion based on what day it is (weekends, holidays, etc. affect delivery times) and use the fastest way to get it to you using the least expensive method.

  • International Orders (Any order shipping outside of the US Including Canada). We do not ship overnight for International Orders as this service is not available.


Attempted Deliveries


An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.


Leaving a Package without Signature Required


Sometimes, our customers desire a package to be left, rather than signed for by an adult. Typically, we ship with a form of delivery confirmation to assure that your order arrives to you safely, however, sometimes we ship without signature required. You may request for your package to be sent with signature or without signature required in the Special Order Instructions field upon check out.

Also, as we do not personally deliver your packages (this is done through shipping carriers such as USPS, UPS and FedEx) a delivery person may feel that it is unsafe to leave your package and leave you an attempted delivery slip even if we send it without signature required. We cannot control what a particular carrier will do but we will certainly provide a request to leave without signature should you desire it.

This will serve as a legal release that you have authorized us to ship in this manner and that you understand that Holistic Wisdom, Inc. will not be held responsible for the package once it leaves our facility as it cannot be verified as delivered because of your request. If your package is lost or stolen and the carrier shows your package as delivered, you will still be responsible for the charges as it was your request to have the package left.


Inclement Weather & Natural Disasters


On a rare occasion, weather conditions and natural disasters may affect if a package can arrive in a timely manner. We cannot be held responsible for delays caused by such conditions, however, we will do everything we can to ensure that your order arrives as quickly as possible.

Fluid Products During Shipping

Please note that some lubricants and other fluid products may change consistency when left in extreme temperatures. For example, if a lubricant is shipped to you during a time when there are freezing temperatures outside and the shipping carrier leaves the package at your door and the package is not brought in right away it may cause changes in the lubricant causing it to become thicker and more dense. If you order a fluid product of any kind from any company and have it shipped during very cold weather, you may want to make arrangements to either require signature so it is not left or be home to receive the delivery in order to limit the exposure to the product being outside.


Shipping Options


We ship using a variety of carriers such as USPS, Fed Ex, UPS. Please let us know if your address has delivery restrictions or you prefer a certain carrier in the Special Order Instructions section when you check out if you prefer.

What is UPS SurePost®?
When customers choose regular delivery methods in the U.S., we sometimes will ship using a commonly used shipping service that is offered by UPS called UPS SurePost®; an economy, residential, ground service. The way that it works is your package is picked up at our shipping warehouse by UPS and shipped to your local post office. From there your local post office (USPS mail delivery) takes your package and delivers it to your home to complete the shipment. When you request a tracking number for your order we will provide you with the UPS tracking number. It will also show you on the UPS.com site the USPS tracking number that will be assigned to it once it is handed over to USPS for them to deliver the package; however, you can always monitor the shipment through the UPS.com site during the entire process. This shipping service is a popular service with many businesses as it allows for approximately the same amount of time as normal ground shipments and it is an affordable and a reliable form of delivery. In addition, Saturday deliveries are included at no extra charge for UPS Surepost only.


Orders By Check & eChecks


Orders made by check via PayPal or by mail will have to wait until the check clears before we can ship the merchandise. This can take as long as 3 - 7 business days depending on your bank.


We Ship To APO Addresses

We do ship to APO addresses, however, as we have no way of tracking APO orders, customers who choose to have an order shipped to an APO address are liable for the package and will not be eligible for a refund should it be lost in transit as we have no way of tracking these shipments. Typically, military mail letters are delivered between 7-10 days depending on the country of destination. Priority Mail parcels will take 10-15 days. Parcel Post takes about 24 days, according to Military Postal Service Agency officials.

Transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service. Those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints. If it appears that the difficulty has occurred after the mail has left the jurisdiction of the United States Postal Service, the matter is referred to the Military Postal Service Agency (MPSA). This is the Department of Defense liaison agency with the Postal Service and has overall responsibility for Postal operations at military locations overseas.


Product Packaging


All products are shipped to you exactly as we receive them from the manufacturers. Some manufacturers seal their product packaging with stickers, card board wraps and other means, while others do not seal their boxes. Please be reassured that we sell only new products and do not take returns, so under no circumstances would you ever receive a product that is not brand new.

 



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