If we are unsure as to whether we want to add a product to this site and the first customer review is negative then we will not add the product to our site and that is why you will not see many initial bad reviews on this site. After that, we continue to post reviews that are sent to us on each of the product pages. If a product receives three negative customer reviews we will pull the product as we do not wish to waste our customer's time or money with products that are not well received.
Once we receive customer reviews we adjust the star rating based on their feedback from both verbal phone call reviews and written email reviews. Therefore, even if we do not have a written review, we may have received verbal phone reviews which allows us to provide a star ranking from 1-5 which is then averaged with the other reviews we have received on the product.
Allowing for phone reviews in addition to written reviews allows a more complete view point of the products overall 'likeability' and is convenient for customers as it can save time. However, we really appreciate when consumers take the time to write reviews because a lower star rating, may having nothing to do with the quality of construction, but rather, how easy and effective it was to use and other variables. That is why we encourage you to write your reviews so that other consumers can see what you have said about it. Please note that while we would never alter a review, we may spell and grammar check it so that it is more easily read by website visitors.
Examples of how you are getting scammed with fake reviews on many other sites-
One example is when a person who is paid by a company writes positive or negative reviews about products to either promote their own products or bad mouth their competitors. Another growing example are that there are third party companies that retailers and manufacturers hire to do nothing but provide fake reviews for their products. This is done through both small online websites as well as many well-known, major retail sites to help increase sales. We know this because we sell on a variety of sites and we have been approached by these companies to pay for such reviews for our own products and join in this popular business scam. We have and will continue to refuse to participate or do business with such seedy companies as we care too much about our customers than to mislead or scam them.
How we prevent fake reviews-
We manually add and verify our customer reviews because we find the business tactics outlined above unethical and a serious issue that has unfortunately become a rampant problem in online shopping thus making it difficult for customers to really trust and know which reviews are real and which ones are fake. That is why we carefully check the reviews before allowing them on our site.
So how do we check and verify reviews?
we receive a review we verify that the product was ordered through
our site to ensure it is a legitimate review and if it is then we
post the review exactly as the customer wrote it. However, if a
product is being reviewed by someone who did not order the product
from us we will not post the review in order to avoid scammers,
spammers or trolls who would not provide helpful information or
mislead our customers as we pride ourselves on providing realistic
and helpful education.
We value our customers health and satisfaction with our services and products and we do everything we can to provide you with the best as we feel you deserve it. Learn More About Holistic Wisdom, Inc.