- Once your
order has been processed, shipping takes approximately 6-7 business
days plus the time it takes to get through customs.
orders are subject to credit card verification and must be telexed.
This means that your bank will be contacted. Banks sometimes cause
delays, so if you want your order shipped immediately, you can
scan or fax a copy of a photo ID showing that you are indeed the
card holder so that we can immediately release your order.
duties and customs fees by carrier will be charged to customer's
card if customer does not pay them at time of delivery.
- We do
not accept foreign currency or money orders. All money orders
or checks MUST be in US currency. We do not add unnecessary
shipping & handling charges to bulk up our prices.
- All duties
and taxes on shipments are the responsibility of the buyer.
We expect our customers to know customs regulations in their
countries, and Holistic Wisdom, Inc. will not be responsible
for shipments detained or seized by customs.
laws and community standards across America and throughout
the World require that you not access adult material. If
it is illegal for you to purchase our products we are not
responsible for them getting confiscated by customs. Make
sure you check with your countries laws before ordering
any type of product orders, including, but not limited to
sexually natured photos and videos, from persons residing
in certain locations. If
you are located in one of these areas, or if you know that
the laws or standards of your community restrict the electronic
or physical delivery of adult sexual material, then you
may not order products from this online site. Uncollected
duties and customs fees by carrier will be charged to customer's
Customs Delays, Fees & Other Restrictions
Customs may inspect your order, possibly asking you for
more details about the goods, or even inspect the goods
themselves. Based on its inspection, Customs will make a
final assessment of the import duties, VAT and/or excise
duties payable. This is the responsibility of the customer
as Holistic Wisdom, Inc. does not cover custom fees.
It is also possible that Customs will establish that the
goods may not be imported, and the customer will assume
responsibility for this possibility as Holistic Wisdom,
Inc. has no control over the decisions of a country's customs
fees or denial of admittance into a country.
Customs office may also delay the delivery of your package.
Holistic Wisdom, Inc. is only responsible for the time in
which we ship the package, we are not responsible for delays
caused by your Customs office.
Freight Forwarding of Your Package
most of our international customers simply have their product(s)
shipped directly to them. However, our customers are also welcome
to use an international freight forwarder or forwarding agent (also
known as a non-vessel operating common carrier -NVOCC).
keep in mind that should you opt to do this we do require that you
provide a copy of your photo ID to ensure that you are the cardholder
as we must do everything we can to prevent credit card fraud.
you use a mail forwarding service we are not responsible if the
package is lost once it reaches the original address you used in
Overnight Shipping & 2 Day Delivery
and 2 Day orders can be arranged Monday - Thursday by 11am EST.
Orders placed on holidays, Fridays or weekends will be shipped
overnight the following business day that we are open. To see
our business hours and closures, see our Contact
- Special exceptions
for weekend deliveries-
If you would like a package to be delivered on a Saturday, we
may be able to arrange it (depending on your location and delivery
options by shipping carriers). However, there will be an additional
charge based on the extra fees that are required by the shipping
carrier. Please contact us to let us know if this is desired so
that we can make arrangements with you for the additional shipping
charges. There are no Sunday delivery options at this time.
- We will contact
you via email if there are additional shipping costs for excluded
items such as Liberator products, sex swings, sex machines, the
Fantasy Glide, etc. (PLEASE- Check your spam folder within 24
hours of placing your order as we may have attempted to contact
you). If we have attempted to contact you for excluded items that
require additional shipping and we do not hear back from you within
24 hours, we will either charge your card for the overnight or
2 Day charge and ship it Express or send it Priority mail at our
discretion based on what day it is (weekends, holidays, etc. affect
delivery times) and use the fastest way to get it to you using
the least expensive method.
- On occasion
some of our products have to be shipped from separate warehouses.
If you request overnight or two day delivery on an order with
multiple items and this is the case your overnight shipping charges
may be more expensive. We will contact you via email if there
are additional shipping costs. (PLEASE- Check your spam folder
within 24 hours of placing your order as we may have attempted
to contact you). If we have attempted to contact you for excluded
items that require additional shipping and we do not hear back
from you within 24 hours, we will either charge your card for
the overnight or 2 Day charge and ship it Express or send it Priority
mail at our discretion based on what day it is (weekends, holidays,
etc. affect delivery times) and use the fastest way to get it
to you using the least expensive method.
Orders (Any order shipping outside of the US Including Canada).
We do not ship overnight for International Orders as this service
is not available.
An attempted delivery on or before the guaranteed delivery date
meets our delivery guarantee.
Leaving a Package without Signature Required
Sometimes, our customers desire a package to be left, rather than
signed for by an adult. Typically, we ship with a form of delivery
confirmation to assure that your order arrives to you safely, however,
sometimes we ship without signature required. You may request for
your package to be sent with signature or without signature required
in the Special Order Instructions field upon check
Also, as we
do not personally deliver your packages (this is done through shipping
carriers such as USPS, UPS and FedEx) a delivery person may feel
that it is unsafe to leave your package and leave you an attempted
delivery slip even if we send it without signature required. We
cannot control what a particular carrier will do but we will certainly
provide a request to leave without signature should you desire it.
will serve as a legal release that you have authorized us to ship
in this manner and that you understand that Holistic Wisdom, Inc.
will not be held responsible for the package once it leaves our
facility as it cannot be verified as delivered because of your request.
If your package is lost or stolen and the carrier shows your package
as delivered, you will still be responsible for the charges as it
was your request to have the package left.
Inclement Weather & Natural Disasters
On a rare occasion, weather conditions
and natural disasters may affect if a package can arrive in a timely
manner. We cannot be held responsible for delays caused by such
conditions, however, we will do everything we can to ensure that
your order arrives as quickly as possible.
Products During Shipping
note that some lubricants and other fluid products may change consistency
when left in extreme temperatures. For example, if a lubricant is
shipped to you during a time when there are freezing temperatures
outside and the shipping carrier leaves the package at your door
and the package is not brought in right away it may cause changes
in the lubricant causing it to become thicker and more dense. If
you order a fluid product of any kind from any company and have
it shipped during very cold weather, you may want to make arrangements
to either require signature so it is not left or be home to receive
the delivery in order to limit the exposure to the product being
We ship using a variety of carriers such as USPS, Fed Ex, UPS. Please
let us know if your address has delivery restrictions or you prefer
a certain carrier in the Special Order Instructions section
when you check out if you prefer.
is UPS SurePost®?
When customers choose regular delivery methods in the U.S.,
we sometimes will ship using a commonly used shipping service that
is offered by UPS called UPS SurePost®; an economy, residential,
ground service. The way that it works is your package is picked
up at our shipping warehouse by UPS and shipped to your local post
office. From there your local post office (USPS mail delivery) takes
your package and delivers it to your home to complete the shipment.
When you request a tracking number for your order we will provide
you with the UPS tracking number. It will also show you on the UPS.com
site the USPS tracking number that will be assigned to it once it
is handed over to USPS for them to deliver the package; however,
you can always monitor the shipment through the UPS.com site during
the entire process. This shipping service is a popular service with
many businesses as it allows for approximately the same amount of
time as normal ground shipments and it is an affordable and a reliable
form of delivery. In addition, Saturday deliveries are included
at no extra charge for UPS Surepost only.
Orders By Check & eChecks
Orders made by check via PayPal or by mail will have to wait until
the check clears before we can ship the merchandise. This can take
as long as 3 - 7 business days depending on your bank.
We Ship To APO Addresses
do ship to APO addresses, however, as we have no way of tracking
APO orders, customers who choose to have an order shipped to an
APO address are liable for the package and will not be eligible
for a refund should it be lost in transit as we have no way of tracking
these shipments. Typically, military mail letters are delivered
between 7-10 days depending on the country of destination. Priority
Mail parcels will take 10-15 days. Parcel Post takes about 24 days,
according to Military Postal Service Agency officials.
times will vary depending on operational conditions and the unit
of the addressee. Those in established bases should continue to
receive regular service. Those in forward areas or engaged in operations
may experience longer arrival times due to logistical constraints.
If it appears that the difficulty has occurred after the mail has
left the jurisdiction of the United States Postal Service, the matter
is referred to the Military Postal Service Agency (MPSA). This is
the Department of Defense liaison agency with the Postal Service
and has overall responsibility for Postal operations at military
All products are shipped to you exactly
as we receive them from the manufacturers. Some manufacturers seal
their product packaging with stickers, card board wraps and other
means, while others do not seal their boxes. Please be reassured
that we sell only new products and do not take returns, so under
no circumstances would you ever receive a product that is not brand